Refund & Return Policy
Our commitment
We will always try our best to ensure customer satisfaction. If an issue arises with your order, your books, your apparel, or your service, please contact us immediately at cutsandcomics@gmail.com or 470-414-1213 so we can make it right. The sooner we know, the more options we have to help.
Comics & graphic novels
- Shipped orders: condition complaints must be reported within 48 hours of delivery with photos. We may issue store credit at our discretion for damage caused by us in packing.
- Reserved/pull-list titles cancelled before invoicing carry no charge. Once invoiced, the invoice is payable.
Preorder cancellation
Items ordered as preorders can be cancelled as long as the preorder deadline has not passed. After that point, our orders are locked with the supplier, so no cancellations are possible. For that reason, we recommend only preordering items you're certain you will want, or waiting until an item is released to order from our in-stock inventory.
Returns
Incorrect or defective items may be returned for up to 7 days after your order ships. Please be sure to inspect orders upon receipt, as no returns can be accepted after that 7-day window has passed.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase, and you will need to contact us in advance to receive a return authorization.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Only the cost of the item will be refunded. Shipping charges will not be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund.
If the return was due to an error on our part, we will send a prepaid shipping label for you to use.
Apparel (t-shirts & Swag Wars merch)
- No size exchanges. Please use the size chart before reserving.
- Worn, washed, or altered apparel cannot be returned.
Barbershop services
- Services are non-refundable. If you are unhappy with a cut, let your barber know before leaving the chair — we will gladly adjust on the spot.
- Late arrivals or no-shows may forfeit the booking.
Order cancellations
Unpaid invoices may be cancelled by emailing us at cutsandcomics@gmail.com before payment. Paid orders that have not yet been picked up or shipped may, at our sole discretion, be refunded minus payment-processing fees.
Chargebacks
Please contact us first — we'll always try to make it right. Fraudulent chargebacks may be reported to law enforcement and result in account closure.
Questions
cutsandcomics@gmail.com · 470-414-1213 · 263 Temple Ave, Newnan, GA 30263.